Innovation has become increasingly relevant in the last years, as a framework for the implementation of quality management models suited to the nature of public organizations, which generate value. This article examines the case of Chile's Public Postal Service, analyzing its management modelin light of the principal quality management models. The analysis focuses on five variables, through which the main elements of the Postal Service's quality management system are identified.
Keywords:
Innovation, public management, quality management, public enterprises, Postal Service of Chile.
Villanueva, S. (2012). Towards innovative models of management in public administration: The case of Chile’s Public Postal Service. Estado, Gobierno Y Gestión Pública, 10(19), pp. 139 / 171. https://doi.org/10.5354/0717-8980.2012.21183
Estimados/as, queremos informar la suspensión de acceso al sistema de gestión de la revista desde el martes 26 de abril hasta el miércoles 4 de mayo por actualización de la plataforma editorial.
Cualquier duda al respecto, pueden comunicarse al correo electrónico del contacto principal.
Twitter